Are you passionate about providing world-class service and technical support? Do you thrive on solving complex problems and improving processes? As a Field Service Technician at Daniel, you will be at the forefront of commissioning, repairing, and maintaining our legendary products while delivering exceptional aftermarket support. This role offers the opportunity to travel and work with a diverse range of customers and technologies, and is based in Houston, Texas.
Key Responsibilities:
- Global Service Excellence: Deliver top-notch service for Daniel Products worldwide, enhancing our reputation for excellence.
- Customer-Centric Solutions: Increase value and ease of doing business with Daniel by providing innovative technical and service solutions.
- Industry Leadership: Support our global customer base with industry-leading aftermarket service and sales solutions.
- Training and Knowledge Sharing: Train internal and external customers to deepen their understanding of Daniel Products and create Knowledge Base Articles in areas of expertise.
- Product Development Input: Provide user insights to new product development teams and contribute to the creation of future diagnostic tools and standards.
What We’re Looking For:
Educational Background: Bachelor’s degree in Instrumentation, Electronics, Mechanical or Chemical Engineering is preferred.
Experience: 5-7 years in customer/technical support with a flow measurement company, and 5-7 years in field service, industrial instrumentation installation, and maintenance.
Commercial Acumen: Strong experience in customer-facing roles is essential.
Travel Flexibility: Willingness and ability to travel domestically and internationally.
Skills and Abilities:
Analytical Skills: Strong problem-solving capabilities with experience in Lean processes preferred.
Industry Knowledge: Experience with oil and gas customers and custody flow measurement products is a significant advantage.
Interpersonal Skills: Ability to interface effectively with various teams, including leadership, sales, engineering, manufacturing, and global customer care.
Technical Understanding: Competence in interpreting engineering drawings, quality requirements, and customer specifications.
Self-Management: Ability to prioritize tasks and manage workload with minimal supervision.
Tech Savvy: Proficient in Microsoft Office products and ERP systems.
